As someone who fully admits to having an expensive hobby (yes, I’m a proud spa snob), I can confidently say the new spa at the Salamander exceeded all my expectations and then some.
From the moment I booked, the experience was seamless. I scheduled 60-minute wellness massages for myself and my best friend, and wow… Francesca was phenomenal. Her warmth, kindness, and attention to detail made the massage feel like a full-body reset for my nervous system. It wasn’t just a massage, it was an experience. Between the back scrub, the intentional care, and her calming energy, I truly felt seen and cared for. She checked in on pressure and made sure I was comfortable the entire time. I walked in stressed and left floating.
The spa itself is stunning. The new facility is gorgeous, clean, calming, and beautifully designed and plenty of luxurious amenities. The relaxation room was immaculate, the pool is a dream, and yes, they handed us champagne. The front desk staff were so accommodating and even confirmed our dinner reservations at Dogon afterward (also amazing, review coming soon).
All in all, from start to finish, the customer service and spa experience were top-tier. If you're like me and take your self-care seriously, run, don’t walk. This is luxury done right.
Sarah Brown
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November 04, 2025
I was in DC for one day, traveling with my husband who was there on business. So I decided to get a massage. Last minute decision. I actually wanted a facial, but no appointments available. Massage was the best! I did not try any add-ons (except the aromatherapy, which was $20 extra). Jayden was awesome! She adjusted the pressure when I asked, and she was so pleasant. And she gave an excellent massage. I do not get down to DC often, but looks like my next girls’ trip might be at this hotel and spa!
Ask for Jayden!
Leslie Isler
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June 24, 2025
Absolute perfection. With the recent renovations to the Spa at the beginning of 2025 and the expanded two level facility, my spa day was complete with a sauna, steam room, hot tub, and separate lounges men and women. Valet parking with a spa reservation is $18. Salamander Hotel DC is also black and women owned.
Ben Karsai
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September 18, 2025
I almost never leave reviews, because I believe businesses deserve the benefit of the doubt. Unfortunately, that is not the case here.
We booked a couple’s massage for $450, expecting a hotel credit to apply. When we learned it wouldn’t, we canceled well in advance. Despite this, the spa charged us the full $450 for services never rendered.
They justified this by citing a cancellation policy we were never informed of, claiming it was outlined in a confirmation email we never received.
There is simply no way this is a customer-first organization. It is mind-boggling that they believe it’s acceptable to charge hundreds of dollars for nothing. Guests deserve transparency and fairness—you will not find it here.
Sherrell Jones Whitfield
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February 10, 2024
It was not worth the cost of the services. The Spa is under renovation so services are being performed in a suite. There is no use of any other spa amenities, which is a downgrade, however the price does not reflect such, and is not comparable to what is offered. Although I enjoyed the service itself, I felt robbed. I waited an hour past my appointment time because a therapist did not show up. I was unable to use a gift certificate which was sold under the premise of "no expectation date" because it was purchased while the company was Mandarin Oriental even I never received notice of the policy. The atmosphere simply did not measure up. The prices are still set for luxury services and I did not receive a luxury experience. I would not recommend patronizing the Spa at this time.
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As someone who fully admits to having an expensive hobby (yes, I’m a proud spa snob), I can confidently say the new spa at the Salamander exceeded all my expectations and then some. From the moment I booked, the experience was seamless. I scheduled 60-minute wellness massages for myself and my best friend, and wow… Francesca was phenomenal. Her warmth, kindness, and attention to detail made the massage feel like a full-body reset for my nervous system. It wasn’t just a massage, it was an experience. Between the back scrub, the intentional care, and her calming energy, I truly felt seen and cared for. She checked in on pressure and made sure I was comfortable the entire time. I walked in stressed and left floating. The spa itself is stunning. The new facility is gorgeous, clean, calming, and beautifully designed and plenty of luxurious amenities. The relaxation room was immaculate, the pool is a dream, and yes, they handed us champagne. The front desk staff were so accommodating and even confirmed our dinner reservations at Dogon afterward (also amazing, review coming soon). All in all, from start to finish, the customer service and spa experience were top-tier. If you're like me and take your self-care seriously, run, don’t walk. This is luxury done right.
I was in DC for one day, traveling with my husband who was there on business. So I decided to get a massage. Last minute decision. I actually wanted a facial, but no appointments available. Massage was the best! I did not try any add-ons (except the aromatherapy, which was $20 extra). Jayden was awesome! She adjusted the pressure when I asked, and she was so pleasant. And she gave an excellent massage. I do not get down to DC often, but looks like my next girls’ trip might be at this hotel and spa! Ask for Jayden!
Absolute perfection. With the recent renovations to the Spa at the beginning of 2025 and the expanded two level facility, my spa day was complete with a sauna, steam room, hot tub, and separate lounges men and women. Valet parking with a spa reservation is $18. Salamander Hotel DC is also black and women owned.
I almost never leave reviews, because I believe businesses deserve the benefit of the doubt. Unfortunately, that is not the case here. We booked a couple’s massage for $450, expecting a hotel credit to apply. When we learned it wouldn’t, we canceled well in advance. Despite this, the spa charged us the full $450 for services never rendered. They justified this by citing a cancellation policy we were never informed of, claiming it was outlined in a confirmation email we never received. There is simply no way this is a customer-first organization. It is mind-boggling that they believe it’s acceptable to charge hundreds of dollars for nothing. Guests deserve transparency and fairness—you will not find it here.
It was not worth the cost of the services. The Spa is under renovation so services are being performed in a suite. There is no use of any other spa amenities, which is a downgrade, however the price does not reflect such, and is not comparable to what is offered. Although I enjoyed the service itself, I felt robbed. I waited an hour past my appointment time because a therapist did not show up. I was unable to use a gift certificate which was sold under the premise of "no expectation date" because it was purchased while the company was Mandarin Oriental even I never received notice of the policy. The atmosphere simply did not measure up. The prices are still set for luxury services and I did not receive a luxury experience. I would not recommend patronizing the Spa at this time.