It was not worth the cost of the services. The Spa is under renovation so services are being performed in a suite. There is no use of any other spa amenities, which is a downgrade, however the price does not reflect such, and is not comparable to what is offered. Although I enjoyed the service itself, I felt robbed. I waited an hour past my appointment time because a therapist did not show up. I was unable to use a gift certificate which was sold under the premise of "no expectation date" because it was purchased while the company was Mandarin Oriental even I never received notice of the policy. The atmosphere simply did not measure up. The prices are still set for luxury services and I did not receive a luxury experience. I would not recommend patronizing the Spa at this time.
Rebecca s
-
March 02, 2025
**UPDATE** Salamander reached out to me and really made an effort. They have gone out of their way to have me return and experiment the spa. I will hopefully have an opportunity to return. Hopefully they can update their experience if I am not able to return before moving out of the area. There’s potential for a 5 star luxury experience. May have jumped the gun on the reopening with some things not functioning or haven’t been updated. Looking forward to visiting again, if possible.
This is a one star rating for a reason. I spent $400+ on a 90 min facial. Expecting quite the service on the remodeled spa and was left in somewhat disbelief.
The pros:
When talking to the staff and the esthetician they are super nice and personable. Really sweet.
The cons:
The facial was subpar. There were no extractions. With 90 min there should have been time for some shoulder/neck massage. This in no way has to do with the esthetician it seems as though she was following a protocol.
As for the location there were lockers that weren’t working and me and another guest were trying to figure it out which left me late to my facial and no one was in sight to help me. So I finally went to where I was supposed to meet the esthetician and had to have her help me with my locker. Now stressed I finally got in toy facial that ended on time so the time that made me late due to the old lockers was not made up. Also the sauna and hot tub area was ok. The sauna wasn’t that hot and the bucket to add water to the coals was empty and there was no eucalyptus added to the room which in other higher end resorts I have found to be very nice in a sauna. The steam room was closed. There was a cup left in the hot tub area that sat there for quite some time. I’d say for $400+ it was NOT WORTH it. That was maybe a $200 facial experience. Please try other places until they can get a $400+ experience under their belt.
Now reading the other more recent reviews I should have never booked here. Buyer be ware!!!!
Elie Smith
-
June 09, 2024
A fine mix of hospitality with luxury,complete with highly dedicated staff. While the stay continues,one staff member who caught our attention because of her passion for what she is doing is Eskedar. For 6 days we enjoyed every moment besides Mrs Eskedar, the other staff members who caught my attention because of their passion for what they do were : Dolly, Soto and Jesus, they were at the 8th floor for breakfast.
AZK9org
-
December 12, 2024
Here’s a polished version of your review:
---
I feel incredibly fortunate to have stayed at this 5-star hotel during a recent work trip. Its location is perfect—just a short walk to federal offices and the Wharf. The hotel itself is absolutely stunning, and the staff truly go above and beyond to make you feel welcomed and cared for. The amenities and hospitality were second to none, making my stay both productive and enjoyable. The onsite bar was lively and delicious. I can't recommend this hotel enough and look forward to returning in the future!
Bizen Tesfazghi
-
October 21, 2024
On 10/12, my husband and I had an incredible experience at the hotel lobby after such a stressful day.
The entire staff treated us like royalty, from the moment we walked in through the doors.
There was a tall female host who greeted us warmly and seated us promptly. I believe her name was Lila or Lilly.
Our waitress, Senit, was great and made excellent recommendations for try.
After dinner, my husband wanted to college football so we sat the bar and we were treated to some crafted delicious cocktails by the bartender Teddy.
We will back back again and next time to enjoy the live Jazz music more.
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It was not worth the cost of the services. The Spa is under renovation so services are being performed in a suite. There is no use of any other spa amenities, which is a downgrade, however the price does not reflect such, and is not comparable to what is offered. Although I enjoyed the service itself, I felt robbed. I waited an hour past my appointment time because a therapist did not show up. I was unable to use a gift certificate which was sold under the premise of "no expectation date" because it was purchased while the company was Mandarin Oriental even I never received notice of the policy. The atmosphere simply did not measure up. The prices are still set for luxury services and I did not receive a luxury experience. I would not recommend patronizing the Spa at this time.
**UPDATE** Salamander reached out to me and really made an effort. They have gone out of their way to have me return and experiment the spa. I will hopefully have an opportunity to return. Hopefully they can update their experience if I am not able to return before moving out of the area. There’s potential for a 5 star luxury experience. May have jumped the gun on the reopening with some things not functioning or haven’t been updated. Looking forward to visiting again, if possible. This is a one star rating for a reason. I spent $400+ on a 90 min facial. Expecting quite the service on the remodeled spa and was left in somewhat disbelief. The pros: When talking to the staff and the esthetician they are super nice and personable. Really sweet. The cons: The facial was subpar. There were no extractions. With 90 min there should have been time for some shoulder/neck massage. This in no way has to do with the esthetician it seems as though she was following a protocol. As for the location there were lockers that weren’t working and me and another guest were trying to figure it out which left me late to my facial and no one was in sight to help me. So I finally went to where I was supposed to meet the esthetician and had to have her help me with my locker. Now stressed I finally got in toy facial that ended on time so the time that made me late due to the old lockers was not made up. Also the sauna and hot tub area was ok. The sauna wasn’t that hot and the bucket to add water to the coals was empty and there was no eucalyptus added to the room which in other higher end resorts I have found to be very nice in a sauna. The steam room was closed. There was a cup left in the hot tub area that sat there for quite some time. I’d say for $400+ it was NOT WORTH it. That was maybe a $200 facial experience. Please try other places until they can get a $400+ experience under their belt. Now reading the other more recent reviews I should have never booked here. Buyer be ware!!!!
A fine mix of hospitality with luxury,complete with highly dedicated staff. While the stay continues,one staff member who caught our attention because of her passion for what she is doing is Eskedar. For 6 days we enjoyed every moment besides Mrs Eskedar, the other staff members who caught my attention because of their passion for what they do were : Dolly, Soto and Jesus, they were at the 8th floor for breakfast.
Here’s a polished version of your review: --- I feel incredibly fortunate to have stayed at this 5-star hotel during a recent work trip. Its location is perfect—just a short walk to federal offices and the Wharf. The hotel itself is absolutely stunning, and the staff truly go above and beyond to make you feel welcomed and cared for. The amenities and hospitality were second to none, making my stay both productive and enjoyable. The onsite bar was lively and delicious. I can't recommend this hotel enough and look forward to returning in the future!
On 10/12, my husband and I had an incredible experience at the hotel lobby after such a stressful day. The entire staff treated us like royalty, from the moment we walked in through the doors. There was a tall female host who greeted us warmly and seated us promptly. I believe her name was Lila or Lilly. Our waitress, Senit, was great and made excellent recommendations for try. After dinner, my husband wanted to college football so we sat the bar and we were treated to some crafted delicious cocktails by the bartender Teddy. We will back back again and next time to enjoy the live Jazz music more.