Had a fantastic massage here. Jayden was wonderful, professional and very attentive to the areas that I asked her to focus on. I arrived early and was also able to use the complimentary plunge pool, sauna, and showers. Everything was lovely!
Sarah Brown
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November 04, 2025
I was in DC for one day, traveling with my husband who was there on business. So I decided to get a massage. Last minute decision. I actually wanted a facial, but no appointments available. Massage was the best! I did not try any add-ons (except the aromatherapy, which was $20 extra). Jayden was awesome! She adjusted the pressure when I asked, and she was so pleasant. And she gave an excellent massage. I do not get down to DC often, but looks like my next girls’ trip might be at this hotel and spa!
Ask for Jayden!
Chandra Clark
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December 27, 2025
The ambiance, staff, and spa are extraordinary. The steam room, vitality pool, and sauna whisked me away. The Himalayan salt massage was one of the best that I've ever had. I am already planning my return. Kudos to the team at the spa, restaurant, and front desk for going above and beyond.
Updated: This was my third visit to this spa this year. The service is exceptional. The staff works incredibly hard and should be recognized for providing super service.
Sherrell Jones Whitfield
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February 10, 2024
It was not worth the cost of the services. The Spa is under renovation so services are being performed in a suite. There is no use of any other spa amenities, which is a downgrade, however the price does not reflect such, and is not comparable to what is offered. Although I enjoyed the service itself, I felt robbed. I waited an hour past my appointment time because a therapist did not show up. I was unable to use a gift certificate which was sold under the premise of "no expectation date" because it was purchased while the company was Mandarin Oriental even I never received notice of the policy. The atmosphere simply did not measure up. The prices are still set for luxury services and I did not receive a luxury experience. I would not recommend patronizing the Spa at this time.
Ben Karsai
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September 18, 2025
I almost never leave reviews, because I believe businesses deserve the benefit of the doubt. Unfortunately, that is not the case here.
We booked a couple’s massage for $450, expecting a hotel credit to apply. When we learned it wouldn’t, we canceled well in advance. Despite this, the spa charged us the full $450 for services never rendered.
They justified this by citing a cancellation policy we were never informed of, claiming it was outlined in a confirmation email we never received.
There is simply no way this is a customer-first organization. It is mind-boggling that they believe it’s acceptable to charge hundreds of dollars for nothing. Guests deserve transparency and fairness—you will not find it here.
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Had a fantastic massage here. Jayden was wonderful, professional and very attentive to the areas that I asked her to focus on. I arrived early and was also able to use the complimentary plunge pool, sauna, and showers. Everything was lovely!
I was in DC for one day, traveling with my husband who was there on business. So I decided to get a massage. Last minute decision. I actually wanted a facial, but no appointments available. Massage was the best! I did not try any add-ons (except the aromatherapy, which was $20 extra). Jayden was awesome! She adjusted the pressure when I asked, and she was so pleasant. And she gave an excellent massage. I do not get down to DC often, but looks like my next girls’ trip might be at this hotel and spa! Ask for Jayden!
The ambiance, staff, and spa are extraordinary. The steam room, vitality pool, and sauna whisked me away. The Himalayan salt massage was one of the best that I've ever had. I am already planning my return. Kudos to the team at the spa, restaurant, and front desk for going above and beyond. Updated: This was my third visit to this spa this year. The service is exceptional. The staff works incredibly hard and should be recognized for providing super service.
It was not worth the cost of the services. The Spa is under renovation so services are being performed in a suite. There is no use of any other spa amenities, which is a downgrade, however the price does not reflect such, and is not comparable to what is offered. Although I enjoyed the service itself, I felt robbed. I waited an hour past my appointment time because a therapist did not show up. I was unable to use a gift certificate which was sold under the premise of "no expectation date" because it was purchased while the company was Mandarin Oriental even I never received notice of the policy. The atmosphere simply did not measure up. The prices are still set for luxury services and I did not receive a luxury experience. I would not recommend patronizing the Spa at this time.
I almost never leave reviews, because I believe businesses deserve the benefit of the doubt. Unfortunately, that is not the case here. We booked a couple’s massage for $450, expecting a hotel credit to apply. When we learned it wouldn’t, we canceled well in advance. Despite this, the spa charged us the full $450 for services never rendered. They justified this by citing a cancellation policy we were never informed of, claiming it was outlined in a confirmation email we never received. There is simply no way this is a customer-first organization. It is mind-boggling that they believe it’s acceptable to charge hundreds of dollars for nothing. Guests deserve transparency and fairness—you will not find it here.