AI restaurant. No human to take your order so you take extra time to navigate the menu on screen. Card only transactions. No cash. Expect to wait 15 minutes to order if there are several people ahead of you; depending on their ability to navigate the screen.
Burgers are very good. Fries will not be served hot, slightly warm at best. But the price is still two and a half$.
Katharina Soto
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October 05, 2025
Wow, I have not been so disappointed in a location in so long. This place is a disaster. Literally no one manning the counter, totally backed up using the stupid kiosks to order. The people that are supposed to bring your dine-in order just call your name a couple of times and then disregard the order all together (there are people, including me,that were sitting outside with our number just waiting for our food). It took literally FOREVER to get the order finished, I’m talking like 25 mins or more (this is not they type of establishment, if I wanted to wait 25 mins I would’ve gone to a restaurant). The cleanliness of the kitchen was gross. Staff members were wearing cloves but than processed to touch everything with their gloves and then handle food. I will never revisit this location.
Moe
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November 04, 2025
First timer... burgers were yummy. Fries were just ok. It was odd to order. As soon as u enter nobody greets u and your just assumed to know to order on the screens. Once we playced our orders we sat down and didn't know if they'd call our number or it'd be delivered to the table. Eventually a worker brought the order to the table but we were missing some items. He said he was going to get it figured out but 5 minutes later he never came back and we just went to the front counter and took care of it ourselves. The food was expensive.
Marcia
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March 26, 2025
Order from kiosk terminal
Mushroom burger, fries, Shake. All fresh, great temperature... delicious.
The server was kind and kept the dining area clean.
Good atmosphere, can get crowded-but has some outside seating too.
Next to the movie theater is a plus with parking.
Khoi Nguyen
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March 31, 2025
Stopped by here late on a weeknight. There were at least 6 employees working. There was great communication and the restaurant was spotless. Easy ordering system w the cashier or the tables. Love the new drink and speciality menu items
Our Address
10300 Little Patuxent Pkwy #3040, Columbia, MD 21044, USA
Claim Listing: Shake Shack
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AI restaurant. No human to take your order so you take extra time to navigate the menu on screen. Card only transactions. No cash. Expect to wait 15 minutes to order if there are several people ahead of you; depending on their ability to navigate the screen. Burgers are very good. Fries will not be served hot, slightly warm at best. But the price is still two and a half$.
Wow, I have not been so disappointed in a location in so long. This place is a disaster. Literally no one manning the counter, totally backed up using the stupid kiosks to order. The people that are supposed to bring your dine-in order just call your name a couple of times and then disregard the order all together (there are people, including me,that were sitting outside with our number just waiting for our food). It took literally FOREVER to get the order finished, I’m talking like 25 mins or more (this is not they type of establishment, if I wanted to wait 25 mins I would’ve gone to a restaurant). The cleanliness of the kitchen was gross. Staff members were wearing cloves but than processed to touch everything with their gloves and then handle food. I will never revisit this location.
First timer... burgers were yummy. Fries were just ok. It was odd to order. As soon as u enter nobody greets u and your just assumed to know to order on the screens. Once we playced our orders we sat down and didn't know if they'd call our number or it'd be delivered to the table. Eventually a worker brought the order to the table but we were missing some items. He said he was going to get it figured out but 5 minutes later he never came back and we just went to the front counter and took care of it ourselves. The food was expensive.
Order from kiosk terminal Mushroom burger, fries, Shake. All fresh, great temperature... delicious. The server was kind and kept the dining area clean. Good atmosphere, can get crowded-but has some outside seating too. Next to the movie theater is a plus with parking.
Stopped by here late on a weeknight. There were at least 6 employees working. There was great communication and the restaurant was spotless. Easy ordering system w the cashier or the tables. Love the new drink and speciality menu items