Watching Brittany Nolan ( general manager) literally nod off while making pizzas is my favorite past time. All I can hope for is people enjoying unwashed hands touching their food after she scratched the pants past her ankles. Other than that the inside is hardly ever swept/mopped, you'd think the small space would be easy to clean but I guess the staff is too busy smoking cigarettes and using their phones.
Augustine Collins
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October 14, 2024
Utter ridiculous. I ordered on line. Was not notified that it was contracted to Door Dash. I ordered my food at 4:20 pm. Was suppose to arrive at 5:15 at the latest. Food arrived at 6:10. And my beverage was missing. The dasher said he never received it. I called the store, the shift leader said he put it out but notified the dasher didn’t grab it. He said he was so busy and didn’t have a driver. Continued to explain how overwhelmed he was but only offered for me to contact door dash to get a refund or my beverage. While I was on the phone with DD she was talking to another Pizza Hut store. That rep was incredibly rude and hung up on her. We finally got in contact with the Odenton store and the shift leader was still overwhelmed. Continuously put us on hold. Refused to confirm that the DD ticket was received because he said he was too busy. Just chaos. Never received my beverage btw. And will never return as a PH customer since I witness that they do not hire professional staff anywhere in the US and they don’t provide customer service professional development for them. Shame on you. You can do better.
Laura Richardson
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June 02, 2022
Horrible. Got raw boneless chicken wings. I mean raw. When I took them back the girls informed me there was no manager there. The day before the refrigerator was out. They are still cooking and serving food that is not safe. This is serious. Some one can die from this. This isn’t the first problem I have had with this location. But it will be the last. Please be careful eating here.
Gabriela Mills
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April 20, 2024
Took me twice to walk in to get service but cashier was nice . I asked for well done and it looks and tastes bland/nasty … not to mention it still very doughy . I was in no rush so I’m confused. also these Cinnabons …. There’s more icing then buns
judylynn scott
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October 31, 2024
How is this place still in business? Ordered a large pizza ( said) about 15 minutes, it eas almost 22, but the biggest complaint, the pizza was raw & didn't get all ( 5 ) topping on every slice! My husband ate the pizza I wanted to throw it in the trash!!! AND NO MENUS???? I won't eat here again if it was the last pizza place on the planet!!! They should be shut down for selling raw pizza crust!!!
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1107 Odenton Rd, Odenton, MD 21113, USA
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Watching Brittany Nolan ( general manager) literally nod off while making pizzas is my favorite past time. All I can hope for is people enjoying unwashed hands touching their food after she scratched the pants past her ankles. Other than that the inside is hardly ever swept/mopped, you'd think the small space would be easy to clean but I guess the staff is too busy smoking cigarettes and using their phones.
Utter ridiculous. I ordered on line. Was not notified that it was contracted to Door Dash. I ordered my food at 4:20 pm. Was suppose to arrive at 5:15 at the latest. Food arrived at 6:10. And my beverage was missing. The dasher said he never received it. I called the store, the shift leader said he put it out but notified the dasher didn’t grab it. He said he was so busy and didn’t have a driver. Continued to explain how overwhelmed he was but only offered for me to contact door dash to get a refund or my beverage. While I was on the phone with DD she was talking to another Pizza Hut store. That rep was incredibly rude and hung up on her. We finally got in contact with the Odenton store and the shift leader was still overwhelmed. Continuously put us on hold. Refused to confirm that the DD ticket was received because he said he was too busy. Just chaos. Never received my beverage btw. And will never return as a PH customer since I witness that they do not hire professional staff anywhere in the US and they don’t provide customer service professional development for them. Shame on you. You can do better.
Horrible. Got raw boneless chicken wings. I mean raw. When I took them back the girls informed me there was no manager there. The day before the refrigerator was out. They are still cooking and serving food that is not safe. This is serious. Some one can die from this. This isn’t the first problem I have had with this location. But it will be the last. Please be careful eating here.
Took me twice to walk in to get service but cashier was nice . I asked for well done and it looks and tastes bland/nasty … not to mention it still very doughy . I was in no rush so I’m confused. also these Cinnabons …. There’s more icing then buns
How is this place still in business? Ordered a large pizza ( said) about 15 minutes, it eas almost 22, but the biggest complaint, the pizza was raw & didn't get all ( 5 ) topping on every slice! My husband ate the pizza I wanted to throw it in the trash!!! AND NO MENUS???? I won't eat here again if it was the last pizza place on the planet!!! They should be shut down for selling raw pizza crust!!!