Pizza was hot and fresh. Great customer service. As we sat there we could smell cigarette smoke. I'm like wow someone must be outside the door for it to be so strong. I then tried to use the bathroom and realized it was locked, but worse it's where the smoke was coming from. I waited 10 minutes hoping to get into the restroom. The person still hadn't come out, so we left and alerted the workers maybe someone needed help in there. We were told it's the Manger who is in the bathroom! Smoking! Isn't it againt the law to smoke inside restaurants? It stuck so bad. It's a beautiful day outside. Why not go smoke outside.
I left with the worst headache.
Tyler
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March 21, 2025
Only one guy working there. Came to pick up an order and after waiting for 10 mins the guy said he was waiting 20 mins before I even got there. Left to pick up chic fil a for my family and when I got back the dude was still waiting for his door dash. Pizza Hut out pizza’d themselves.
Debra Williams
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August 02, 2023
Typically, this Pizza Hut does a fantastic job but today my family and I were very disappointed with our order. We tend to try the promotions and today it was the New York Style pizza. This pizza was overcooked as it was dried and hard. It was so dried out, the cheese was brown and the pepperoni was dried out. My family normally eat pizza crusts but not today. This just wasn't a good pizza. Very disappointed!
Brian Owens
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November 03, 2024
I arrived early to pick up my pizza and saw the cook drop my pizza on the floor. I did not say anything initially hoping he would let me know the mistake and tell me it would be a few minutes to remake the pizza. Instead it was passed off as totally normal and they handed me the pizza order. When I confronted the worker they denied it and when they got the manager in charge he did not talk to the cook and did not believe me. I asked him again to walk back and ask the truth. Upon walking back up to the front of the store the manager said nothing and just gave me a full refund with no explanation or apology. Needless to say I am more disappointed in the lie and continuing to cover it up instead of taking responsibility. As a frequent customer at this location I must say I will never go back.
Lyn
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June 11, 2023
Review is based on two previous visits over the past six months. Most recent visit being 6/10/23.
Each time that I’ve been to this Pizza Hut they have had my allergy noted on the pizza box and that’s a HUGE reassurance to attention to detail. The first visit I was advised that there was an additional +5 minute wait to remake my item to accommodate the allergy and I was so happy that for one they noticed and had already taken action to correct the situation. I would recommend this location time and time again. Always fresh, and attentive.
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2299 Johns Hopkins Rd, Gambrills, MD 21054, USA
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Pizza was hot and fresh. Great customer service. As we sat there we could smell cigarette smoke. I'm like wow someone must be outside the door for it to be so strong. I then tried to use the bathroom and realized it was locked, but worse it's where the smoke was coming from. I waited 10 minutes hoping to get into the restroom. The person still hadn't come out, so we left and alerted the workers maybe someone needed help in there. We were told it's the Manger who is in the bathroom! Smoking! Isn't it againt the law to smoke inside restaurants? It stuck so bad. It's a beautiful day outside. Why not go smoke outside. I left with the worst headache.
Only one guy working there. Came to pick up an order and after waiting for 10 mins the guy said he was waiting 20 mins before I even got there. Left to pick up chic fil a for my family and when I got back the dude was still waiting for his door dash. Pizza Hut out pizza’d themselves.
Typically, this Pizza Hut does a fantastic job but today my family and I were very disappointed with our order. We tend to try the promotions and today it was the New York Style pizza. This pizza was overcooked as it was dried and hard. It was so dried out, the cheese was brown and the pepperoni was dried out. My family normally eat pizza crusts but not today. This just wasn't a good pizza. Very disappointed!
I arrived early to pick up my pizza and saw the cook drop my pizza on the floor. I did not say anything initially hoping he would let me know the mistake and tell me it would be a few minutes to remake the pizza. Instead it was passed off as totally normal and they handed me the pizza order. When I confronted the worker they denied it and when they got the manager in charge he did not talk to the cook and did not believe me. I asked him again to walk back and ask the truth. Upon walking back up to the front of the store the manager said nothing and just gave me a full refund with no explanation or apology. Needless to say I am more disappointed in the lie and continuing to cover it up instead of taking responsibility. As a frequent customer at this location I must say I will never go back.
Review is based on two previous visits over the past six months. Most recent visit being 6/10/23. Each time that I’ve been to this Pizza Hut they have had my allergy noted on the pizza box and that’s a HUGE reassurance to attention to detail. The first visit I was advised that there was an additional +5 minute wait to remake my item to accommodate the allergy and I was so happy that for one they noticed and had already taken action to correct the situation. I would recommend this location time and time again. Always fresh, and attentive.