Customer service at this location could be improved. Placed an order at 6:18 PM knowing my schedule to pick up items as they fit my schedule. Arrived at the facility at 7:20 PM to be told my order was not found. I allotted enough time for a reason. An employee, I believe her name was Busola offered no solution/courtesy of delivery, voucher, or other solution to see the pizzas and dessert I placed were made.
Topher Cage
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May 05, 2024
I ordered 2 pizza on the website. When they arrived, they were FUBAR. I called the store and they apologized and offered to send new ones. They came back perfect. Thank you for the great customer service. We are all guilty of making mistakes but not everyone offers restitution. Thank you. I really appreciate it. Great customer service.
T Haynes
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January 04, 2021
Ordered 3 January for a pick up. Get home and pizza is missing dough on the bottom 😮🤬. Then they put EXTRA sauce and I didn’t ask for that. We had more sauce then toppings. The pizza toppings were stuck to the box. It was horrible.
Melodic Kalimba
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March 11, 2024
The food was like any other Papa John's, it satisfies your belly. Come here if you want a quick stop and go. Plus, papa John's has been adding more coupons so you'll get more bang for your buck. The pizza itself was ok, the cheese in the stuffed crust was also very mild in flavor.
Terrence Chambliss
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July 04, 2025
My last 3 orders i ordered wings asked for well done did not get that. I use to work there so i know the deal and what well done wings look like. I called the store 3 times no answer. I walked into store to let them know after placing order online.the girl whispered to the person on the oven. And i never seen my wings go back in the oven they let it sit to the side while i waited for my food as if they put my order back through. Not sure what happened after JJ the manager switched stores. They need to re-train the staff.
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12420 F, Fairwood Pkwy Ste F1, Bowie, MD 20720, USA
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Customer service at this location could be improved. Placed an order at 6:18 PM knowing my schedule to pick up items as they fit my schedule. Arrived at the facility at 7:20 PM to be told my order was not found. I allotted enough time for a reason. An employee, I believe her name was Busola offered no solution/courtesy of delivery, voucher, or other solution to see the pizzas and dessert I placed were made.
I ordered 2 pizza on the website. When they arrived, they were FUBAR. I called the store and they apologized and offered to send new ones. They came back perfect. Thank you for the great customer service. We are all guilty of making mistakes but not everyone offers restitution. Thank you. I really appreciate it. Great customer service.
Ordered 3 January for a pick up. Get home and pizza is missing dough on the bottom 😮🤬. Then they put EXTRA sauce and I didn’t ask for that. We had more sauce then toppings. The pizza toppings were stuck to the box. It was horrible.
The food was like any other Papa John's, it satisfies your belly. Come here if you want a quick stop and go. Plus, papa John's has been adding more coupons so you'll get more bang for your buck. The pizza itself was ok, the cheese in the stuffed crust was also very mild in flavor.
My last 3 orders i ordered wings asked for well done did not get that. I use to work there so i know the deal and what well done wings look like. I called the store 3 times no answer. I walked into store to let them know after placing order online.the girl whispered to the person on the oven. And i never seen my wings go back in the oven they let it sit to the side while i waited for my food as if they put my order back through. Not sure what happened after JJ the manager switched stores. They need to re-train the staff.