Do yourself a favor and do not bother coming here. You are better off just ordering a frozen pizza.
We gave this location several chances, thinking all the mistakes were just a one-off. This is by far the worst Papa John’s franchise location I’ve ever been to.
Every time we have ordered a large pizza w/ traditional crust we have received this dry, thin crust unlike anything we have ever had at other locations. On a separate occasion there was hardly any cheese on the pizza. The garlic knots are always so tiny it genuinely feels like a ripoff.
The final straw for us was when we open the container of garlic knots and see that there was not a bit of garlic on the knots. Seriously? I feel like we are being trolled every time we come here.
There is obviously no training whatsoever happening and quality control is nonexistent. Never thought I would have to switch to Dominos…but this location gives me no choice.
Kristen D
-
November 16, 2025
Usually I have no issues, however yesterday seemed to lack attention to detail. The pizza had way too much sauce, the cheese and toppings slid off as soon as we picked up a slice. Also, the pizza was not cut properly… we had to cut it ourselves. I requested my wings be cooked well done and they were not. Finally, I requested no contact delivery and the driver banged on my door to hand it to me directly. I’m not sure if it’s a weekend issue, as I normally order on weekdays. The upside is the food tasted fine.
Dennis Goldberger
-
January 09, 2025
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
Gordon Lam
-
January 19, 2026
Ordered delivery. Food arrived cold. Delivery driver didn't have a warmer for the food. Status of the papa john tracker was wrong. Apparently the driver hit the wrong button as we waited another 10 min for our delivery to arrive. Called the store, "manager" was rude and too "busy" to have a quick conversation. Will not order from again.
Lauren Michelle Genthner (Shellerz)
-
June 14, 2025
Management rude and refusing to come to phone but yelling at employee what to say. Food looks tampered with and it’s undercooked but also burnt. Wings came with zero sauce, they came back to replace and the wings were so lightly sauced they were practically still naked. Must be new management. We’ve never had a problem at this location and tonight, they lost loyal consumers because of how nasty that manager was and how the employee was treated.
Our Address
1200 Annapolis Rd, Odenton, MD 21113, USA
Claim Listing: Papa John’s Pizza
Please Login or Register an Account to Claim Listing
Do yourself a favor and do not bother coming here. You are better off just ordering a frozen pizza. We gave this location several chances, thinking all the mistakes were just a one-off. This is by far the worst Papa John’s franchise location I’ve ever been to. Every time we have ordered a large pizza w/ traditional crust we have received this dry, thin crust unlike anything we have ever had at other locations. On a separate occasion there was hardly any cheese on the pizza. The garlic knots are always so tiny it genuinely feels like a ripoff. The final straw for us was when we open the container of garlic knots and see that there was not a bit of garlic on the knots. Seriously? I feel like we are being trolled every time we come here. There is obviously no training whatsoever happening and quality control is nonexistent. Never thought I would have to switch to Dominos…but this location gives me no choice.
Usually I have no issues, however yesterday seemed to lack attention to detail. The pizza had way too much sauce, the cheese and toppings slid off as soon as we picked up a slice. Also, the pizza was not cut properly… we had to cut it ourselves. I requested my wings be cooked well done and they were not. Finally, I requested no contact delivery and the driver banged on my door to hand it to me directly. I’m not sure if it’s a weekend issue, as I normally order on weekdays. The upside is the food tasted fine.
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
Ordered delivery. Food arrived cold. Delivery driver didn't have a warmer for the food. Status of the papa john tracker was wrong. Apparently the driver hit the wrong button as we waited another 10 min for our delivery to arrive. Called the store, "manager" was rude and too "busy" to have a quick conversation. Will not order from again.
Management rude and refusing to come to phone but yelling at employee what to say. Food looks tampered with and it’s undercooked but also burnt. Wings came with zero sauce, they came back to replace and the wings were so lightly sauced they were practically still naked. Must be new management. We’ve never had a problem at this location and tonight, they lost loyal consumers because of how nasty that manager was and how the employee was treated.