As a mother to a newborn, I never thought I’d have to explain why my sleep deprivation might cause me to make a simple mistake! In my exhaustion I placed an online order for a stuffed crust pizza — our usual and the only pizza my two elementary schoolers love more than homemade pizza — but my finger must not have pressed the crust option firmly enough and I submitted the order without realizing my folly. I explained to the associate at the front that this was my mistake and I was certainly willing to pay the difference for a stuffed crust pizza, but would they please be understanding of my error and bake the pie as I intended. Not only did the manager Mary/Martha not make the simple allowance that I acknowledged fault to, but she made one of her associates tell me while standing in the corner as if I could not see or hear her speaking! Absolutely unbelievable. As a customer service expert of 10+ years, this isn’t how we maintain customer engagement and reinforce loyalty. As much as this location has accepted my family and friends’ patronage, I will be telling them all about how incredibly dismissive and callous the management here actually is. You’ll take my money all day, but you won’t make a singular exception out of understanding for the mistakes a tired and hardworking mother might be? Incredible!
Shellerz
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June 14, 2025
Management rude and refusing to come to phone but yelling at employee what to say. Food looks tampered with and it’s undercooked but also burnt. Wings came with zero sauce, they came back to replace and the wings were so lightly sauced they were practically still naked. Must be new management. We’ve never had a problem at this location and tonight, they lost loyal consumers because of how nasty that manager was and how the employee was treated.
Lindsay Gaughan
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November 14, 2025
Order took almost two hours on a regular Thursday night. No call to explain, and even after they said “it’s leaving the store now”, it was another half an hour before it even showed it was out for delivery. This was a full hour after the status changed from “baking” to “preparing”, so who knows what the quality will be. Ridiculous. Just be honest about the timing and communicate if it’s going to be late. People have families to feed.
L W
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November 04, 2025
I enjoy this location! I've ordered from here a few times, and the drive thru window is such a gem, and it's truly appreciated. The staff is also always kind. The food is made to perfection. I highly recommend this location!
Dennis Goldberger
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January 09, 2025
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
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1200 Annapolis Rd, Odenton, MD 21113, USA
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As a mother to a newborn, I never thought I’d have to explain why my sleep deprivation might cause me to make a simple mistake! In my exhaustion I placed an online order for a stuffed crust pizza — our usual and the only pizza my two elementary schoolers love more than homemade pizza — but my finger must not have pressed the crust option firmly enough and I submitted the order without realizing my folly. I explained to the associate at the front that this was my mistake and I was certainly willing to pay the difference for a stuffed crust pizza, but would they please be understanding of my error and bake the pie as I intended. Not only did the manager Mary/Martha not make the simple allowance that I acknowledged fault to, but she made one of her associates tell me while standing in the corner as if I could not see or hear her speaking! Absolutely unbelievable. As a customer service expert of 10+ years, this isn’t how we maintain customer engagement and reinforce loyalty. As much as this location has accepted my family and friends’ patronage, I will be telling them all about how incredibly dismissive and callous the management here actually is. You’ll take my money all day, but you won’t make a singular exception out of understanding for the mistakes a tired and hardworking mother might be? Incredible!
Management rude and refusing to come to phone but yelling at employee what to say. Food looks tampered with and it’s undercooked but also burnt. Wings came with zero sauce, they came back to replace and the wings were so lightly sauced they were practically still naked. Must be new management. We’ve never had a problem at this location and tonight, they lost loyal consumers because of how nasty that manager was and how the employee was treated.
Order took almost two hours on a regular Thursday night. No call to explain, and even after they said “it’s leaving the store now”, it was another half an hour before it even showed it was out for delivery. This was a full hour after the status changed from “baking” to “preparing”, so who knows what the quality will be. Ridiculous. Just be honest about the timing and communicate if it’s going to be late. People have families to feed.
I enjoy this location! I've ordered from here a few times, and the drive thru window is such a gem, and it's truly appreciated. The staff is also always kind. The food is made to perfection. I highly recommend this location!
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.