Horrible attention, from the night shift, I have arrived up to an hour before closing and it is always closed, they never want to place orders always with a bad attitude, if they do not want to work that they resign and give the opportunity to another
Cache Thomas
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May 23, 2026
Jessica said she was going he manager and she should be fired. She is trifling telling people a hour wait to pick up a pizza, I can see if I was doing delivery but 1 hour to pick it up just trifling.
Jona
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February 28, 2026
The service is very bad; when you order online, they charge you for things they never send you. This is the worst service I have ever received in my entire life.
amy
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December 13, 2025
I ordered a pizza online, didn’t come for close to 2 hours. During this time, I called the store about 3 times, once they told me the driver would be with me “shortly,” and that there was a delay. I then called again and I had someone answer who was extremely rude to me and asked if I could hold just to never answer. Once I received my food it was cold and just bad. The customer service is terrible and so is their delivery tracking service.
Frazier Jacqueline
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October 20, 2025
Ordered a thin crust pizza on 10/19. It was the worse I’ve had from them. The toppings were nearly invisible and could barely taste them. I feel they wronged us in our request for extra cheese. And for some reason, they stopped using sauce. The pizza was cold and dry and took a hour to arrive; I am less than 10 minutes from the store. That pizza should have been hot, I won’t make the mistake of ordering papa John’s pizza again. 🤢🤮
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8445 Annapolis Rd Ste 1B, New Carrollton, MD 20784, USA
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Horrible attention, from the night shift, I have arrived up to an hour before closing and it is always closed, they never want to place orders always with a bad attitude, if they do not want to work that they resign and give the opportunity to another
Jessica said she was going he manager and she should be fired. She is trifling telling people a hour wait to pick up a pizza, I can see if I was doing delivery but 1 hour to pick it up just trifling.
The service is very bad; when you order online, they charge you for things they never send you. This is the worst service I have ever received in my entire life.
I ordered a pizza online, didn’t come for close to 2 hours. During this time, I called the store about 3 times, once they told me the driver would be with me “shortly,” and that there was a delay. I then called again and I had someone answer who was extremely rude to me and asked if I could hold just to never answer. Once I received my food it was cold and just bad. The customer service is terrible and so is their delivery tracking service.
Ordered a thin crust pizza on 10/19. It was the worse I’ve had from them. The toppings were nearly invisible and could barely taste them. I feel they wronged us in our request for extra cheese. And for some reason, they stopped using sauce. The pizza was cold and dry and took a hour to arrive; I am less than 10 minutes from the store. That pizza should have been hot, I won’t make the mistake of ordering papa John’s pizza again. 🤢🤮