Horrible experience. My large 3 topping pizza crust was missing. Mike spoke to general manager and 2 additional staff over open pizza box. Another customer did not pay for spinach on their pizza but said they asked for that originally. Although they were not charged for pizza Mike gave them their pizza free. When I asked if I could get mine for free he said no because they were waiting longer. I ordered my food online. He offered to take $3 off of my large pizza. I never experienced this type of service before. The customer service is terrible here in New Carrollton, MD.
jose Lopez
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August 08, 2025
probably the best papa johns in the area they have great service ever there a worker name Marvin came up to me so quick to get my order and helped me out alot great kid the food was top tier and fast it felt like i just sat down and my food was already ready and they hand out the food to you and ask you if you need anything else like napkins and plates overall probably the best experience i had at a papa johns if not ever nice people great attitude vibes
Chris Strange
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August 24, 2025
Friendly staff and clean restaurant. Terrible pizza crust, had no flavor and was over cooked. Messed up the order twice. When they remade the pizza after forgetting a topping, they then made it with the wrong crust.
Alex Rivera
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March 14, 2025
I waited 30 minutes for my pizza. Other people arrived after me, ordered, and that took 5 minutes. I waited 30 minutes. It's not fair. I asked for a refund, then went to Little Ceaser, and they didn't even wait for me for a minute. When they already had the pizza, I don't recommend going to Papa John's, especially if you're Hispanic.
Jjgameivida and openbrain roblox Easy
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April 06, 2025
I loved their pizza and it tasted fresh unlike other pizza companys. The service was great and got a great deal online. I would definelty recommend this place and using the app for rewards.
Our Address
8445 Annapolis Rd Ste 1B, New Carrollton, MD 20784, USA
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Horrible experience. My large 3 topping pizza crust was missing. Mike spoke to general manager and 2 additional staff over open pizza box. Another customer did not pay for spinach on their pizza but said they asked for that originally. Although they were not charged for pizza Mike gave them their pizza free. When I asked if I could get mine for free he said no because they were waiting longer. I ordered my food online. He offered to take $3 off of my large pizza. I never experienced this type of service before. The customer service is terrible here in New Carrollton, MD.
probably the best papa johns in the area they have great service ever there a worker name Marvin came up to me so quick to get my order and helped me out alot great kid the food was top tier and fast it felt like i just sat down and my food was already ready and they hand out the food to you and ask you if you need anything else like napkins and plates overall probably the best experience i had at a papa johns if not ever nice people great attitude vibes
Friendly staff and clean restaurant. Terrible pizza crust, had no flavor and was over cooked. Messed up the order twice. When they remade the pizza after forgetting a topping, they then made it with the wrong crust.
I waited 30 minutes for my pizza. Other people arrived after me, ordered, and that took 5 minutes. I waited 30 minutes. It's not fair. I asked for a refund, then went to Little Ceaser, and they didn't even wait for me for a minute. When they already had the pizza, I don't recommend going to Papa John's, especially if you're Hispanic.
I loved their pizza and it tasted fresh unlike other pizza companys. The service was great and got a great deal online. I would definelty recommend this place and using the app for rewards.