Ordered a thin crust pizza on 10/19. It was the worse I’ve had from them. The toppings were nearly invisible and could barely taste them. I feel they wronged us in our request for extra cheese. And for some reason, they stopped using sauce. The pizza was cold and dry and took a hour to arrive; I am less than 10 minutes from the store. That pizza should have been hot, I won’t make the mistake of ordering papa John’s pizza again. 🤢🤮
S Simpson
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July 06, 2025
Horrible experience. My large 3 topping pizza crust was missing. Mike spoke to general manager and 2 additional staff over open pizza box. Another customer did not pay for spinach on their pizza but said they asked for that originally. Although they were not charged for pizza Mike gave them their pizza free. When I asked if I could get mine for free he said no because they were waiting longer. I ordered my food online. He offered to take $3 off of my large pizza. I never experienced this type of service before. The customer service is terrible here in New Carrollton, MD.
jose Lopez
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August 08, 2025
probably the best papa johns in the area they have great service ever there a worker name Marvin came up to me so quick to get my order and helped me out alot great kid the food was top tier and fast it felt like i just sat down and my food was already ready and they hand out the food to you and ask you if you need anything else like napkins and plates overall probably the best experience i had at a papa johns if not ever nice people great attitude vibes
Chris Strange
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August 24, 2025
Friendly staff and clean restaurant. Terrible pizza crust, had no flavor and was over cooked. Messed up the order twice. When they remade the pizza after forgetting a topping, they then made it with the wrong crust.
Audrey
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March 20, 2024
At first I thought it was a mistake but they allowed this to be delivered, its supposed to look flat and pie-like but its just a bunch of crumbles.. I also ordered the chicken parmesean bites and the marinara sauce was spilled everywhere.
Our Address
8445 Annapolis Rd Ste 1B, New Carrollton, MD 20784, USA
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Ordered a thin crust pizza on 10/19. It was the worse I’ve had from them. The toppings were nearly invisible and could barely taste them. I feel they wronged us in our request for extra cheese. And for some reason, they stopped using sauce. The pizza was cold and dry and took a hour to arrive; I am less than 10 minutes from the store. That pizza should have been hot, I won’t make the mistake of ordering papa John’s pizza again. 🤢🤮
Horrible experience. My large 3 topping pizza crust was missing. Mike spoke to general manager and 2 additional staff over open pizza box. Another customer did not pay for spinach on their pizza but said they asked for that originally. Although they were not charged for pizza Mike gave them their pizza free. When I asked if I could get mine for free he said no because they were waiting longer. I ordered my food online. He offered to take $3 off of my large pizza. I never experienced this type of service before. The customer service is terrible here in New Carrollton, MD.
probably the best papa johns in the area they have great service ever there a worker name Marvin came up to me so quick to get my order and helped me out alot great kid the food was top tier and fast it felt like i just sat down and my food was already ready and they hand out the food to you and ask you if you need anything else like napkins and plates overall probably the best experience i had at a papa johns if not ever nice people great attitude vibes
Friendly staff and clean restaurant. Terrible pizza crust, had no flavor and was over cooked. Messed up the order twice. When they remade the pizza after forgetting a topping, they then made it with the wrong crust.
At first I thought it was a mistake but they allowed this to be delivered, its supposed to look flat and pie-like but its just a bunch of crumbles.. I also ordered the chicken parmesean bites and the marinara sauce was spilled everywhere.