Ordered over the phone, spoke to someone, got my order in and got a pick up time. I get over there and they were looking for my order like it never happened. They told me it may have gone through the call center. I recalled the same number while at the store amd it rang there. Another call to the same number with an automated voice note said my order was ready for pick up. I had ordered for a group of physicians that had a scheduled lunch time and couldn't get even an explanation of what happened. It was as if I made up the whole thing in my head....there was no empathy, there was no acknowledgement of any sort. Manager had no resolution..... he wouldn't even provide a number to corporate for me to elevate or address the issue and he certainly wasn't going to do anything to understand the root cause so that this doesn't happen again to me or other customers. Terrible experience and terrible service.
Terrence Chambliss
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July 04, 2025
My last 3 orders i ordered wings asked for well done did not get that. I use to work there so i know the deal and what well done wings look like. I called the store 3 times no answer. I walked into store to let them know after placing order online.the girl whispered to the person on the oven. And i never seen my wings go back in the oven they let it sit to the side while i waited for my food as if they put my order back through. Not sure what happened after JJ the manager switched stores. They need to re-train the staff.
Brad Donathan
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September 20, 2025
Absolutely terrible service. 2 hours to get a pizza. I called the manager and she said she only had 1 driver on a Friday night. Sounds like a bad manager and PPP. She had nothing to offer except excuses. We will never order from here again.
Topher Cage
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May 05, 2024
I ordered 2 pizza on the website. When they arrived, they were FUBAR. I called the store and they apologized and offered to send new ones. They came back perfect. Thank you for the great customer service. We are all guilty of making mistakes but not everyone offers restitution. Thank you. I really appreciate it. Great customer service.
Melodic Kalimba
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March 11, 2024
The food was like any other Papa John's, it satisfies your belly. Come here if you want a quick stop and go. Plus, papa John's has been adding more coupons so you'll get more bang for your buck. The pizza itself was ok, the cheese in the stuffed crust was also very mild in flavor.
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Ordered over the phone, spoke to someone, got my order in and got a pick up time. I get over there and they were looking for my order like it never happened. They told me it may have gone through the call center. I recalled the same number while at the store amd it rang there. Another call to the same number with an automated voice note said my order was ready for pick up. I had ordered for a group of physicians that had a scheduled lunch time and couldn't get even an explanation of what happened. It was as if I made up the whole thing in my head....there was no empathy, there was no acknowledgement of any sort. Manager had no resolution..... he wouldn't even provide a number to corporate for me to elevate or address the issue and he certainly wasn't going to do anything to understand the root cause so that this doesn't happen again to me or other customers. Terrible experience and terrible service.
My last 3 orders i ordered wings asked for well done did not get that. I use to work there so i know the deal and what well done wings look like. I called the store 3 times no answer. I walked into store to let them know after placing order online.the girl whispered to the person on the oven. And i never seen my wings go back in the oven they let it sit to the side while i waited for my food as if they put my order back through. Not sure what happened after JJ the manager switched stores. They need to re-train the staff.
Absolutely terrible service. 2 hours to get a pizza. I called the manager and she said she only had 1 driver on a Friday night. Sounds like a bad manager and PPP. She had nothing to offer except excuses. We will never order from here again.
I ordered 2 pizza on the website. When they arrived, they were FUBAR. I called the store and they apologized and offered to send new ones. They came back perfect. Thank you for the great customer service. We are all guilty of making mistakes but not everyone offers restitution. Thank you. I really appreciate it. Great customer service.
The food was like any other Papa John's, it satisfies your belly. Come here if you want a quick stop and go. Plus, papa John's has been adding more coupons so you'll get more bang for your buck. The pizza itself was ok, the cheese in the stuffed crust was also very mild in flavor.