Customer service at this location could be improved. Placed an order at 6:18 PM knowing my schedule to pick up items as they fit my schedule. Arrived at the facility at 7:20 PM to be told my order was not found. I allotted enough time for a reason. An employee, I believe her name was Busola offered no solution/courtesy of delivery, voucher, or other solution to see the pizzas and dessert I placed were made.
Nikki T.
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November 21, 2025
I ordered online for pickup. My order was ready in about 25 minutes. The pizza was nice and hot, the staff was friendly. I haven't eaten at Papa John's in a few years. The pizza was horrible and tasted nothing like I remember. Now, low quality ingredients...spongy sausages and cheese that didn't melt when reheated in the microwave. I won't be back.
Mobola Kingston
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November 03, 2025
Ordered over the phone, spoke to someone, got my order in and got a pick up time. I get over there and they were looking for my order like it never happened. They told me it may have gone through the call center. I recalled the same number while at the store amd it rang there. Another call to the same number with an automated voice note said my order was ready for pick up. I had ordered for a group of physicians that had a scheduled lunch time and couldn't get even an explanation of what happened. It was as if I made up the whole thing in my head....there was no empathy, there was no acknowledgement of any sort. Manager had no resolution..... he wouldn't even provide a number to corporate for me to elevate or address the issue and he certainly wasn't going to do anything to understand the root cause so that this doesn't happen again to me or other customers. Terrible experience and terrible service.
Topher Cage
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May 05, 2024
I ordered 2 pizza on the website. When they arrived, they were FUBAR. I called the store and they apologized and offered to send new ones. They came back perfect. Thank you for the great customer service. We are all guilty of making mistakes but not everyone offers restitution. Thank you. I really appreciate it. Great customer service.
T Haynes
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January 04, 2021
Ordered 3 January for a pick up. Get home and pizza is missing dough on the bottom 😮🤬. Then they put EXTRA sauce and I didn’t ask for that. We had more sauce then toppings. The pizza toppings were stuck to the box. It was horrible.
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12420 F, Fairwood Pkwy Ste F1, Bowie, MD 20720, USA
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Customer service at this location could be improved. Placed an order at 6:18 PM knowing my schedule to pick up items as they fit my schedule. Arrived at the facility at 7:20 PM to be told my order was not found. I allotted enough time for a reason. An employee, I believe her name was Busola offered no solution/courtesy of delivery, voucher, or other solution to see the pizzas and dessert I placed were made.
I ordered online for pickup. My order was ready in about 25 minutes. The pizza was nice and hot, the staff was friendly. I haven't eaten at Papa John's in a few years. The pizza was horrible and tasted nothing like I remember. Now, low quality ingredients...spongy sausages and cheese that didn't melt when reheated in the microwave. I won't be back.
Ordered over the phone, spoke to someone, got my order in and got a pick up time. I get over there and they were looking for my order like it never happened. They told me it may have gone through the call center. I recalled the same number while at the store amd it rang there. Another call to the same number with an automated voice note said my order was ready for pick up. I had ordered for a group of physicians that had a scheduled lunch time and couldn't get even an explanation of what happened. It was as if I made up the whole thing in my head....there was no empathy, there was no acknowledgement of any sort. Manager had no resolution..... he wouldn't even provide a number to corporate for me to elevate or address the issue and he certainly wasn't going to do anything to understand the root cause so that this doesn't happen again to me or other customers. Terrible experience and terrible service.
I ordered 2 pizza on the website. When they arrived, they were FUBAR. I called the store and they apologized and offered to send new ones. They came back perfect. Thank you for the great customer service. We are all guilty of making mistakes but not everyone offers restitution. Thank you. I really appreciate it. Great customer service.
Ordered 3 January for a pick up. Get home and pizza is missing dough on the bottom 😮🤬. Then they put EXTRA sauce and I didn’t ask for that. We had more sauce then toppings. The pizza toppings were stuck to the box. It was horrible.