Columbia Mall location. Ordered a burrito bowl with chicken. They placed a only a spoonful of chicken in bowl. When I asked for a little more they charged me $4.00 extra for another spoonful. Chicken was not seasoned at all. I did not enjoy it. The employees don't understand English and got my order wrong on top of that. They charged me 3.50 for chips I didn't order. Maybe they need an English speaking worker on hand to make sure orders are understood correctly. I wish I had told them to cancel my order. If you go there make sure your order is correct before you leave. Total waste of a $20 bill.
Brianna G
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June 21, 2025
I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
I Lee (TheBlackMadonna)
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April 29, 2026
I was disappointed with my experience. The portion sizes were smaller than expected, and the overall service felt lacking. Unfortunately, I found a hair in my food, which was very off-putting. When I brought it to the staff’s attention, I felt that my concerns were dismissed, and the interaction made me uncomfortable. I also left with the impression that I was treated differently compared to other customers, which was especially concerning. While I did receive a refund, the response didn’t feel particularly accommodating. Because of this experience, I don’t plan to return.
Rick Johnson
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July 31, 2024
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
Never Wrong - Just Early
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April 16, 2025
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers
Our Address
10300 Little Patuxent Pkwy Ste 1420, Columbia, MD 21044, USA
Claim Listing: Chipotle Mexican Grill
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Columbia Mall location. Ordered a burrito bowl with chicken. They placed a only a spoonful of chicken in bowl. When I asked for a little more they charged me $4.00 extra for another spoonful. Chicken was not seasoned at all. I did not enjoy it. The employees don't understand English and got my order wrong on top of that. They charged me 3.50 for chips I didn't order. Maybe they need an English speaking worker on hand to make sure orders are understood correctly. I wish I had told them to cancel my order. If you go there make sure your order is correct before you leave. Total waste of a $20 bill.
I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
I was disappointed with my experience. The portion sizes were smaller than expected, and the overall service felt lacking. Unfortunately, I found a hair in my food, which was very off-putting. When I brought it to the staff’s attention, I felt that my concerns were dismissed, and the interaction made me uncomfortable. I also left with the impression that I was treated differently compared to other customers, which was especially concerning. While I did receive a refund, the response didn’t feel particularly accommodating. Because of this experience, I don’t plan to return.
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers