I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
Rick Johnson
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July 31, 2024
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
S Jacobs
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May 13, 2026
Columbia Mall location. Ordered a burrito bowl with chicken. They placed a only a spoonful of chicken in bowl. When I asked for a little more they charged me $4.00 extra for another spoonful. Chicken was not seasoned at all. I did not enjoy it. The employees don't understand English and got my order wrong on top of that. They charged me 3.50 for chips I didn't order. Maybe they need an English speaking worker on hand to make sure orders are understood correctly. I wish I had told them to cancel my order. If you go there make sure your order is correct before you leave. Total waste of a $20 bill.
Never Wrong - Just Early
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April 16, 2025
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers
I Lee (TheBlackMadonna)
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April 29, 2026
I was disappointed with my experience. The portion sizes were smaller than expected, and the overall service felt lacking. Unfortunately, I found a hair in my food, which was very off-putting. When I brought it to the staff’s attention, I felt that my concerns were dismissed, and the interaction made me uncomfortable. I also left with the impression that I was treated differently compared to other customers, which was especially concerning. While I did receive a refund, the response didn’t feel particularly accommodating. Because of this experience, I don’t plan to return.
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10300 Little Patuxent Pkwy Ste 1420, Columbia, MD 21044, USA
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I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
Columbia Mall location. Ordered a burrito bowl with chicken. They placed a only a spoonful of chicken in bowl. When I asked for a little more they charged me $4.00 extra for another spoonful. Chicken was not seasoned at all. I did not enjoy it. The employees don't understand English and got my order wrong on top of that. They charged me 3.50 for chips I didn't order. Maybe they need an English speaking worker on hand to make sure orders are understood correctly. I wish I had told them to cancel my order. If you go there make sure your order is correct before you leave. Total waste of a $20 bill.
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers
I was disappointed with my experience. The portion sizes were smaller than expected, and the overall service felt lacking. Unfortunately, I found a hair in my food, which was very off-putting. When I brought it to the staff’s attention, I felt that my concerns were dismissed, and the interaction made me uncomfortable. I also left with the impression that I was treated differently compared to other customers, which was especially concerning. While I did receive a refund, the response didn’t feel particularly accommodating. Because of this experience, I don’t plan to return.