I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
I Lee (TheBlackMadonna)
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April 29, 2026
I was disappointed with my experience. The portion sizes were smaller than expected, and the overall service felt lacking. Unfortunately, I found a hair in my food, which was very off-putting. When I brought it to the staff’s attention, I felt that my concerns were dismissed, and the interaction made me uncomfortable. I also left with the impression that I was treated differently compared to other customers, which was especially concerning. While I did receive a refund, the response didn’t feel particularly accommodating. Because of this experience, I don’t plan to return.
Rick Johnson
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July 31, 2024
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
Cee DaKid
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January 13, 2026
Haven't been here in years and the food was still good as its always been! Love the consistency. Portions were perfect and the new red chimichurri sauce tastes amazing.
Alisha J.
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April 16, 2025
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers
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10300 Little Patuxent Pkwy Ste 1420, Columbia, MD 21044, USA
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I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
I was disappointed with my experience. The portion sizes were smaller than expected, and the overall service felt lacking. Unfortunately, I found a hair in my food, which was very off-putting. When I brought it to the staff’s attention, I felt that my concerns were dismissed, and the interaction made me uncomfortable. I also left with the impression that I was treated differently compared to other customers, which was especially concerning. While I did receive a refund, the response didn’t feel particularly accommodating. Because of this experience, I don’t plan to return.
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
Haven't been here in years and the food was still good as its always been! Love the consistency. Portions were perfect and the new red chimichurri sauce tastes amazing.
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers