I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
Rick Johnson
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July 31, 2024
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
Alisha J.
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April 16, 2025
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers
Amrita
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May 25, 2025
Today I ordered pick up through uber. I deleted my old review and adding this one just to acknowledge whoever packed my order today. It was wonderful.Based on today’s experience, I would order here again. 2 bowls and 2 chips and salsa. All items were very good. I ate them while watching the world being saved from some entity. :)
Yami
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June 23, 2025
Please re train your staff. I spend so much money on Chipotle in various locations around Columbia but if your staff are going to be rude then it doesn’t make the food worth it. I went here on June 12th where one of the girls (i think she may have been a bit asian possibly had braces not 100% sure) serving food had a major attitude, me and my partner were ordering and after my partner ordered bc he was ordering for both of us she looked at me and gave me a nasty look. She seemed young so maybe she was trying to be competitive who knows.. At the end when we were about to pay we wanted chips and queso and she was basically saying in Spanish how she didn’t want to make any more and said some other rude stuff. She was denying giving service and doing her job. Now if i just said never mind then thats money chipotle loses because this person didn’t want to fill up a plastic cup with cheese. Another lady in line had queso and gave us hers. Pretty sure she made more queso for the other lady after but this just proves my point that she was being vindictive for no reason and that can cost business money. Even my partner said she needs to grow up when we were walking away so i know this isn’t a me issue, please consider retraining some of your staff…
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10300 Little Patuxent Pkwy Ste 1420, Columbia, MD 21044, USA
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I went to columbia mall to get chipotle with my boyfriend. I made sure we went right after opening (10:30ish) so that our food would be fresh and there would be no line. We ordered our food then sat down, but as soon as i opened my bowl, there was a dead bug sitting on top. How the employee didnt see or catch that? im not sure! i was truly disappointed and disgusted. I LOVE chipotle but im officially traumatized. How are there bugs in the food after just opening? then when we went to get a refund the employees were behaving as if this was nothing/normal. I just cant believe it!
Not sure I would have tried this location based upon the reviews, but I'm here to say my experience was fantastic. My steak bowl was prepared with everything I asked for and the portions were certainly very good. The entire thing was fresh and tasty. No issues, perfect experience! Thanks.
These people are trained to skimp you on everything. Please complain to the corporate about the teaspoon of beans and a whiff of barbacoa that this location apparently considers as an appropriate serving size. For the first time in my life I was able to finish the whole bowl. Absolutely scammers
Today I ordered pick up through uber. I deleted my old review and adding this one just to acknowledge whoever packed my order today. It was wonderful.Based on today’s experience, I would order here again. 2 bowls and 2 chips and salsa. All items were very good. I ate them while watching the world being saved from some entity. :)
Please re train your staff. I spend so much money on Chipotle in various locations around Columbia but if your staff are going to be rude then it doesn’t make the food worth it. I went here on June 12th where one of the girls (i think she may have been a bit asian possibly had braces not 100% sure) serving food had a major attitude, me and my partner were ordering and after my partner ordered bc he was ordering for both of us she looked at me and gave me a nasty look. She seemed young so maybe she was trying to be competitive who knows.. At the end when we were about to pay we wanted chips and queso and she was basically saying in Spanish how she didn’t want to make any more and said some other rude stuff. She was denying giving service and doing her job. Now if i just said never mind then thats money chipotle loses because this person didn’t want to fill up a plastic cup with cheese. Another lady in line had queso and gave us hers. Pretty sure she made more queso for the other lady after but this just proves my point that she was being vindictive for no reason and that can cost business money. Even my partner said she needs to grow up when we were walking away so i know this isn’t a me issue, please consider retraining some of your staff…