Do yourself a favor and do not bother coming here. You are better off just ordering a frozen pizza.
We gave this location several chances, thinking all the mistakes were just a one-off. This is by far the worst Papa John’s franchise location I’ve ever been to.
Every time we have ordered a large pizza w/ traditional crust we have received this dry, thin crust unlike anything we have ever had at other locations. On a separate occasion there was hardly any cheese on the pizza. The garlic knots are always so tiny it genuinely feels like a ripoff.
The final straw for us was when we open the container of garlic knots and see that there was not a bit of garlic on the knots. Seriously? I feel like we are being trolled every time we come here.
There is obviously no training whatsoever happening and quality control is nonexistent. Never thought I would have to switch to Dominos…but this location gives me no choice.
Tamara Nelson
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May 15, 2026
Pizza was not fresh and was luke warm when it arrived. It arrived very quickly which leads me to believe that it probably was pre-made and just waiting for someone to order a pepperoni pizza that all they had to do was warm slightly for a delivery. I didn't bother to call and complain because I didn't I lost trust. However, the delivery person was kind enough.
Lindsay Gaughan
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November 14, 2025
Order took almost two hours on a regular Thursday night. No call to explain, and even after they said “it’s leaving the store now”, it was another half an hour before it even showed it was out for delivery. This was a full hour after the status changed from “baking” to “preparing”, so who knows what the quality will be. Ridiculous. Just be honest about the timing and communicate if it’s going to be late. People have families to feed.
Dennis Goldberger
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January 09, 2025
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
Mitch
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December 15, 2023
Warning if you order extra sauces. I paid $10 in delivery fees and a good tip to not receive items I ordered. This is the 3rd time I did not receive add on items. Where is the quality control on orders. I paid $2.25 for 3 extra sauces and did not receive them. Food arrived 15 minutes after the latest expected delivery and was obviously old. I saw when the app said it was done cooking and then sat for 45 minutes. I am done with paying exorbitant delivery fees when I tip the delivery person well. I am also done being charged for items I never receive. This is stealing, fraud, and illegal. Good bye Papa Johns. You have lost another customer.
P.S. the Shakaroni is just a pepperoni pizze. I had no extra anything. Waste of mony. Save your money amf order a pepperoni pizza.
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1200 Annapolis Rd, Odenton, MD 21113, USA
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Do yourself a favor and do not bother coming here. You are better off just ordering a frozen pizza. We gave this location several chances, thinking all the mistakes were just a one-off. This is by far the worst Papa John’s franchise location I’ve ever been to. Every time we have ordered a large pizza w/ traditional crust we have received this dry, thin crust unlike anything we have ever had at other locations. On a separate occasion there was hardly any cheese on the pizza. The garlic knots are always so tiny it genuinely feels like a ripoff. The final straw for us was when we open the container of garlic knots and see that there was not a bit of garlic on the knots. Seriously? I feel like we are being trolled every time we come here. There is obviously no training whatsoever happening and quality control is nonexistent. Never thought I would have to switch to Dominos…but this location gives me no choice.
Pizza was not fresh and was luke warm when it arrived. It arrived very quickly which leads me to believe that it probably was pre-made and just waiting for someone to order a pepperoni pizza that all they had to do was warm slightly for a delivery. I didn't bother to call and complain because I didn't I lost trust. However, the delivery person was kind enough.
Order took almost two hours on a regular Thursday night. No call to explain, and even after they said “it’s leaving the store now”, it was another half an hour before it even showed it was out for delivery. This was a full hour after the status changed from “baking” to “preparing”, so who knows what the quality will be. Ridiculous. Just be honest about the timing and communicate if it’s going to be late. People have families to feed.
Staff and delivery driver was good professional and happy vibes. I ordered a delayed or timed delivery order on the website and it didn’t go through at the end with the timed delivery for 715pm. An hour before it was supposed to arrive I received a notfication saying my order was on its way so I called and they took care of it and delayed it for me. When I received my order at 725pm my food was warm but everything is like cardboard. The label on the box sealing it shut says 5:53, so they just kept heating my order for an hour before sending it to me. It’s inedible at this point. Waste of 50$!! Can’t even separate the stuffed crust without the crust ripping off.
Warning if you order extra sauces. I paid $10 in delivery fees and a good tip to not receive items I ordered. This is the 3rd time I did not receive add on items. Where is the quality control on orders. I paid $2.25 for 3 extra sauces and did not receive them. Food arrived 15 minutes after the latest expected delivery and was obviously old. I saw when the app said it was done cooking and then sat for 45 minutes. I am done with paying exorbitant delivery fees when I tip the delivery person well. I am also done being charged for items I never receive. This is stealing, fraud, and illegal. Good bye Papa Johns. You have lost another customer. P.S. the Shakaroni is just a pepperoni pizze. I had no extra anything. Waste of mony. Save your money amf order a pepperoni pizza.