I picked up a pizza from Ledo’s on October 24, 2025, and unfortunately, the experience was very disappointing. The pizza was undercooked, and the sauce had an odd smell, making it inedible.
I called the store that same day to speak with a manager, but was told none were available. I left a message on 10/24 and again on 10/25, but never received a return call. I called back this morning and spoke with Denise, who said the manager was still out and she wasn’t sure when they would return. She offered to contact the owner on my behalf.
Denise did call me back about 10 minutes later and said the owner would offer a discount on a new pizza. Honestly, that response was disappointing. When a customer receives food that isn’t properly prepared, a refund or a properly remade order seems like the appropriate resolution — not a partial discount on another purchase.
I’ve enjoyed Ledo’s in the past, but this experience with both food quality and follow-up customer service was far below expectations. I hope management takes this feedback seriously and improves their quality control and customer care process moving forward.
Teresa Boyd
-
December 25, 2022
Order 2 pizza with extra cheese on both and another topping on each and they put absolutely no cheese on a large portion of each pizza. Pizza also has toppings that were not even ordered on parts of it. Just sloppy. Pineapple on an extra cheese and onion pizza. Pizza was cooked regular and even the sauce burned because no cheese was on pizzas. The top was hard dried burned sauce and the bottom soft. WOW, We order pizza often and this was a big Christmas Eve letdown for my family. Never again.
Kyle P
-
January 08, 2020
This Place is usually pretty solid but my ledo stromboli was not cooked thoroughly this time. Cold in the center and cheese not melted. I've just recently started going here again so after more visits with no issues I'll update my review. I placed a call to the store to let them know about and correct the issue but I was already home and didn't feel like going back out again. Pretty disappointed I could only pick around the edges.
Geny’s World
-
November 03, 2023
This location needs to work on a lot of things , from hiring more people to customer service . My pizza was done wrong twice and in the end I walked out with a pretty much burnt pizza . Cashier had an attitude the whole time , was punching walls out of anger because he wanted the customers to understand that the cook was rushing and that’s why he messed up on all of our pizzas . Absolutely horrible -0/-0
Steven Boles
-
August 10, 2024
Excellent pizza. The buttery crust was perfect. I love the square pizza. It fills the box nicely. The corner pieces are my favorite. I got the meat lovers. Every piece had all 3 types of meat on it.
This location is counter service. No seating area
Our Address
9454 Lanham Severn Rd, Lanham, MD 20706, USA
Claim Listing: Ledo Pizza
Please Login or Register an Account to Claim Listing
I picked up a pizza from Ledo’s on October 24, 2025, and unfortunately, the experience was very disappointing. The pizza was undercooked, and the sauce had an odd smell, making it inedible. I called the store that same day to speak with a manager, but was told none were available. I left a message on 10/24 and again on 10/25, but never received a return call. I called back this morning and spoke with Denise, who said the manager was still out and she wasn’t sure when they would return. She offered to contact the owner on my behalf. Denise did call me back about 10 minutes later and said the owner would offer a discount on a new pizza. Honestly, that response was disappointing. When a customer receives food that isn’t properly prepared, a refund or a properly remade order seems like the appropriate resolution — not a partial discount on another purchase. I’ve enjoyed Ledo’s in the past, but this experience with both food quality and follow-up customer service was far below expectations. I hope management takes this feedback seriously and improves their quality control and customer care process moving forward.
Order 2 pizza with extra cheese on both and another topping on each and they put absolutely no cheese on a large portion of each pizza. Pizza also has toppings that were not even ordered on parts of it. Just sloppy. Pineapple on an extra cheese and onion pizza. Pizza was cooked regular and even the sauce burned because no cheese was on pizzas. The top was hard dried burned sauce and the bottom soft. WOW, We order pizza often and this was a big Christmas Eve letdown for my family. Never again.
This Place is usually pretty solid but my ledo stromboli was not cooked thoroughly this time. Cold in the center and cheese not melted. I've just recently started going here again so after more visits with no issues I'll update my review. I placed a call to the store to let them know about and correct the issue but I was already home and didn't feel like going back out again. Pretty disappointed I could only pick around the edges.
This location needs to work on a lot of things , from hiring more people to customer service . My pizza was done wrong twice and in the end I walked out with a pretty much burnt pizza . Cashier had an attitude the whole time , was punching walls out of anger because he wanted the customers to understand that the cook was rushing and that’s why he messed up on all of our pizzas . Absolutely horrible -0/-0
Excellent pizza. The buttery crust was perfect. I love the square pizza. It fills the box nicely. The corner pieces are my favorite. I got the meat lovers. Every piece had all 3 types of meat on it. This location is counter service. No seating area